FAQs
Frequently Asked Questions

Delaware Trash Can Cleaning LLC

1

How do I update my card if it was stolen or expired?
A. Click on the LOGIN button at the top of your screen. Click the SUBSCRIPTIONS tab that appears on the landing page. Under ACTIONS you should see an UPDATE BUTTON. Click the button and follow the prompts to update your payment information.

2

How do I pay for an order that’s listed in my account as UNPAID?
A. Click on the LOGIN button at the top of your screen. Once you’re logged in, you’ll be taken to your profile. Notice that all of your orders are displayed on this page. Locate the order you need to pay, and do not pay anymore than ONE at a time. To the right of the order is a PAY link. Click this link. On the next page, click “Pay with Bank or Credit Card” which will already be ticked. Once you do this, the module will expand and you’ll be able to add your uploaded credit card information. Follow the prompts to complete the process.

3

When does my service begin?
A. You will receive a confirmation email that your order went through, then you will receive an additional email within 3 days to communicate cleaning dates.

4

Do you service my area?
A. If you do not see your zip code when signing up, let us know by hitting the contact us button!

5

I have Bi-Weekly recycling. Can you schedule something like this?
A. Yes. We have a system that accommodates all trash company’s schedules.

6

What if my trash and recycling come on different days?
A. We can schedule multiple stops for clients with variable pickup days.

7

I was charged today, but no one came?
A. You will always be charged on the same day you signed on with us, (due to geography and trash company schedules your service day might be before or after when you were charged. This also can change through the year depending on trash company schedules and holidays.) therefore the service might not be on that day.

8

Do you have a referral program?
A. Yes, for each new customer that put you down as a referral, you will receive a free month of service!

9

Is this Eco-Friendly?
A. Yes, we only use 200 degrees of hot water to effectively sanitize, clean, and remove bacteria. The water inside is captured and disposed of at the proper treatment facility.

10

Will temperature impact my service?
A. We run all year long. If any weather conditions prevent us from arriving, you will receive that communication within 24hrs.

11

I have a problem with my service, who can I contact?
A. Tyler LeBlanc, owner and operator via email: Delawaretrashcancleaning@gmail.com, Text/Call: 302-310-9075

12

What will my can smell like?
A. Besides smelling fresh, we add a deodorizer to make that clean last a little longer

13

What if I miss a visit?
A. We always do our best to reschedule our clients the following day or week, depending on our routes.

14

Do you offer military or senior citizen discounts?
A. Send us a message using the CONTACT link to find out more information.

15

Do you offer neighborhood discounts?
A. Contact us directly via Email. Group rates are available.